Rutherford County Schools

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Instructional Technology Resources » Student Password Help

Student Password Help

HELP with STUDENT PASSWORDS

 

If you are a student in grades 6-12 and receive a message stating your Microsoft Account is blocked when trying to log in to your Rutherford County email, Office 365, Clever, etc try the following steps below.

 

STEP 1

Students should reset their password using Self-Service Password Reset (SSPR). You MUST use a STRONG password, or it will not work. SSPR must have been setup prior to the blocked message.

 

Password Requirements

  • You cannot use the 3 previous passwords. Do NOT use your state ID!
  • It must be at least 6 characters.
This process may take up to an hour so the account will not be unblocked immediately.
 
Use the link below to reset your password.
 
STEP 2
If you have not setup SSPR, students must contact the designated technical support person at their school. The designated technical support person at the school should email techhelp@rcschools.net for assistance.
 

 

Setting up Microsoft Self-Service Password Registration

 

All 6-12 Students must complete this sign-up process before they can login to anything Microsoft related including Clever. 

 

 

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