Student Password Help

HELP with STUDENT PASSWORDS

If you are a student in grades 6-12 and receive a message stating your Microsoft Account is blocked when trying to log in to your Rutherford County email, Office 365, Clever, etc try the following steps below.

STEP 1

Students should reset their password using Self-Service Password Reset (SSPR). You MUST use a STRONG password, or it will not work. SSPR must have been setup prior to the blocked message.

Password Requirements

You cannot use the 3 previous passwords. Do NOT use your state ID!
It must be at least 6 characters.

This process may take up to an hour so the account will not be unblocked immediately.

Use the link below to reset your password.

http://aka.ms/sspr

STEP 2

If you have not setup SSPR, students must contact the designated technical support person at their school. The designated technical support person at the school should email [email protected] for assistance.

Setting up Microsoft Self-Service Password Registration

All 6-12 Students must complete this sign-up process before they can login to anything Microsoft related including Clever.

Visit http://aka.ms/ssprsetup in your web browser and complete the sign-up process using your existing [email protected] and password that you used to login with your computer today.